Managed Services
Proactive Management. Predictable Performance. Total Peace of Mind.
OVERVIEW
Full Operational Management
AUCOM offers comprehensive Managed Services, including 24/7 supervision, monitoring, and maintenance of broadcast networks using advanced tools such as the DataMiner Network Management System. A dedicated engineering team provides remote and on-site operational support, ensuring maximum uptime, rapid issue resolution, and optimized performance for DTT networks, head-ends, and nationwide transmission systems.
Designed for mission-critical environments, our managed services combine proactive monitoring, structured maintenance, and strict service governance under clearly defined SLAs — taking full responsibility for system availability, performance, and ongoing optimisation.
SERVICES INCLUDED
What’s Included in AUCOM Managed Services
Proactive Monitoring & Alerting
Continuous monitoring of system health, performance, and availability with automated alerts for early issue detection.
24/7 Technical Support
Round-the-clock access to experienced engineers for rapid incident response and resolution.
Preventive Maintenance
Scheduled maintenance activities designed to reduce failure risk and extend system lifespan.
Firmware & Software Management
Planned, controlled updates to maintain security, compatibility, and stability.
Incident & Problem Management
Structured handling of incidents with root cause analysis and long-term corrective actions.
Service Level Agreements
Clearly defined SLAs covering response times, resolution targets, and service availability.
Change Management
Controlled implementation of changes to minimise risk and operational impact.
Reporting & Reviews
Regular service reports and performance reviews to ensure transparency and continuous improvement.
Compliance & Audit Support
Processes aligned with regulatory, security, and operational compliance requirements.
PROCESS
How Our Managed Services Work
Service Onboarding
System assessment, documentation, and definition of service scope and SLAs.
Stabilisation Phase
Baseline monitoring, remediation of known risks, and optimisation.
Ongoing Operations
Continuous monitoring, maintenance, support, and improvement.
Review & Optimisation
Regular reviews to adapt services as operational needs evolve.
BENEFITS
Benefits of AUCOM Managed Services
Improved system uptime and reliability
Reduced operational risk
Predictable support and maintenance costs
Faster incident resolution
Access to specialised expertise without internal overhead
IDEAL FOR
Ideal For
Broadcast & Media
Telecommunications
Government & Public Sector
Enterprise & Corporate Networks
OTT & Digital Platforms
Ready to Transform Your Broadcasting Technology?
Let’s discuss how AUCOM can help you build robust broadcast and telecommunications infrastructure for your organization.